Question 1

How does the matching process work?

Accepted Answer

Your nanny specialist learns about your family - children's ages, schedule, and what matters most to you. We then search our vetted candidate network and present one carefully selected match. You'll meet the nanny at home before you decide.

Question 2

How long does it take to find a match?

Accepted Answer

Most families meet their matched nanny within 5-7 working days. Your nanny specialist gets in touch shortly after you submit your enquiry.

Question 3

Can we meet the nanny before we commit?

Accepted Answer

Always. We call it the meet-first guarantee. You'll meet the nanny in person, see how they connect with your child, and decide with confidence. There's no commitment until you're ready.

Question 4

What does it cost?

Accepted Answer

From 199 SEK per hour after the RUT tax deduction. The pre-deduction rate starts at 349 SEK/hour - the government covers 50%, so you pay from 199 SEK. No signup fees, no binding contracts.

Question 5

What is the RUT tax deduction?

Accepted Answer

RUT is a Swedish tax deduction for household services, including childcare. You receive 50% back on the labour cost, up to 75,000 SEK per person per year. We handle the deduction - you pay the reduced price directly.

Question 6

How does the Time Bank work?

Accepted Answer

You purchase a bank of hours each month and use them when it suits you - evenings, weekends, or holidays. Unused hours roll over within the month. Same nanny each time, no new search required.

Question 7

How do you vet your nannies?

Accepted Answer

Every candidate goes through a six-step process: criminal background check via the Swedish Police Authority, structured interview, paediatric CPR certification, reference verification, identity check, and skills assessment.

Question 8

Are the nannies employed by Nanny.nu?

Accepted Answer

Yes. Your nanny is employed by us with pension, insurance, and full labour law protection. You're not an employer - we are.

Question 9

What if the match doesn't work out?

Accepted Answer

Your nanny specialist follows up after you start. If the match isn't right, we'll find a new candidate at no extra cost.

Frequently asked questions

Getting started

Pricing and payment

Safety and quality

Still have questions?

Frequently asked questions

Getting started

Pricing and payment

Safety and quality

Still have questions?